Hi Everyone,

I’m back and Sarah is off this week, lucky her, so you’ll only have me to hear from this week.

Looking back at each cycle for WIS and Help2Health we have talked about all the aspects of merchandising , leaflets and the warehouse, but obviously they need something to merchandise, and the IDS UK Key Installer team make sure that this is all sorted for us. They get their tools out and look after all of our doctor’s surgery WIS leaflet racks, installing them, repairing them, collecting them, relocating them, and without them and that service we would have nothing to put our patient information in! The Key installer cycle is just about to begin, so we are busy arranging new doctor’s surgery installations and relocations, and collections from those that are closing down.

The pharmacy Help2Health racks are slightly different because they are so big we have them delivered by courier to the pharmacy and then they are merchandised by our team.

Take Care!

Sam

IDS Key Installer Tool Belt

A report issued by The National Audit office puts the cost of drugs wastage at at least £100 million a year! It’s not surprising therefore that patient engagement is a major issue for both the NHS and the pharmaceutical industry.

Kyp Holdings released a research paper this month on prescription medication which shows:

• Interest in all aspects of medication and treatment increases with age.
• People rely on the internet as a source of information almost as much as doctors.
• All groups questioned would prefer to learn more from pharmacists.
• 43% state they have failed to a complete a course of medication.

To see more visit their website.

I hope it’s of interest!

Sarah.

Hi Everyone, Sam here. Sorry I missed you last week, its been a bit busy here in Ops as the cycle for WIS and Help2Health has begun and we’ve had lots of paperwork in from our team who have been out delivering leaflets toDoctor’s surgeries & pharmacies

It seems to be never ending around cycle time, because although we are busy now, preparing for the cycle is even worse. We have a lot of paperwork to get together for 51 IDS  team members, and a big meeting with the team managers to arrange.  At the same time we are arranging deliveries of leaflets to the warehouse, so that’s a kit per surgery of leaflets can be made up, that’s over 6000 kits, or A LOT of leaflets. WIS is a huge service, and Help2Health is growing too requiring just as much preparation work, but now that’s over, its never ending and we have to process each and every Surgery and Pharmacy Report form, making sure everything is ok for next time. Phew! We’ll all be looking forward to Christmas!

On a much sadder note, Zoe Chamberlain is leaving us today for a career in London, we will all miss her very very much! Good Luck Zoe!

Take Care, Sam.

Can't you see why we'll miss her?

Getting hold of certain leaflets can be a very time consuming process for healthcare professionals (HCPs). Trawling for hours on the net and contacting the individual organisations involved is a frustrating process that is not always successful. To provide a central ordering point for HCPS, and an efficient way for leaflet suppliers to get their leaflets to a healthcare market we launched www.leaflets2u.co.uk.

Leaflets2u, is an online leaflet library that allows HCPs to view and order a wide variety of healthcare leaflets completely free of charge. Leaflets arrive within 7 working days, ready for distribution to appropriate patients. Leaflets2u benefits the HCP, the patient and the leaflet supplier! Take a look.

Best wishes,

Sarah

My previous IDS blogs have shown that Waiting Room Information Services (WIS) and Help2Health provide a unique way to target patients with healthcare messages; but I have yet to explain Hand2Health, a service that helps our clients reach healthcare professionals.

Hand2Health refers to healthcare professional educational packs that contain items such as samples, leaflets, posters, questionnaires and giveaways. Every 3 months our own merchandisers are able to personally present the packs in up to 6,000 GP surgery sites. This personal presentation makes the packs stand out and means that they are much less likely to be discarded than unsolicited mail.

We have had many campaigns that use Hand2Health packs alongside WIS or Help2Health, often when there is limited or no sales force. The result, a combination of leaflets displayed in racks and direct communication with healthcare professionals that has real impact.

That’s all from me for the moment; I’ll be back next week to introduce our online leaflet service Leaflets2u.

Best wishes,

Sarah

So, you now know about our Waiting Room Information Services (WIS) and Help2Health service thanks to the lovely Sarah, but it is likely you haven’t considered the warehouse operations that are required to ensure we are able to offer these services. 

On a quarterly basis the warehouse makes up the right amount of kits, with the right amount of leaflets and designates them to the right IDS merchandisers.  They then, deliver the right kits to the right addresses at the right time.

Achieving this means we can distribute healthcare information successfully to GP surgery waiting rooms and pharmacies.  Thinking about it the warehouse team deserve a big thank you, they work hard and help us to get results.  Thank you warehouse!

See you soon,

Sam

Hi,  I’m Edward Pickering, Managing Director of IDS UK,  I founded the company back in the last recession of 1991.  It seems no time has passed between one recession and another, but the company has certainly grown beyond all recognition.  This is my first monthly IDS Blog in which I’ll give a brief overview of the previous few weeks, so here goes:

• Had a good meeting with the Department of Health, and they are very interested in placing their healthcare leaflets in GP surgery waiting rooms and pharmacies.  There’s a lot more work to do there as so many people are interested in using us!
• Made the decision today to invest in LCD screens that will work in conjunction with WIS; the screens will be used to promote leaflets, and display digital posters.  No advertising will be used as it wouldn’t go down well with doctors.
• Contracts were exchanged during the week with Diseases Explained for IDS to have the distributing rights in the UK.  This is a great step forward and not only do we have primary care offering for clients, now we have a secondary care offering.
• Signed off today a version of WIS into dental surgeries – the mailing is due mid-October, so with all fingers crossed we’ll have a positive result.
• Got some great new contracts from pharma clients, which is always nice considering the current economic climate.
• We are loosing our Marketing Assistant, Zoe Chamberlain who will be moving to London.  She will be missed, but her replacement is equally dynamic and my pork pies will soon be safe!
• I’m in the process of buying a new house, so I’ll certainly be impoverished for some years to come.

Pork Pies will be Safe at IDS UK

Healthcare Messages in a Healthcare Environment

By now you may have noticed that here at IDS we are fairly obsessed with the challenge of communicating healthcare messages effectively.  This obsession led us to launch Help2Health, a network of over 1,000 pharmacies with floor standing leaflet display stands. Like WIS every stand is visited every 3 months by our own merchandisers to make sure they are fully stocked, looking smart and ready for the thousands of daily customers and patients.  Help2Health guarantees leaflets reach a prime position in the pharmacy. Leaflet messages get in front of patients and customers who are in a healthcare environment and susceptible to healthcare messages – brilliant!

Whilst on the subject of brilliance, I would like to send my thanks to our merchandising team who have just begun their quarterly visits to pharmacies and GP surgeries across the country,  As you may have gathered from Sam’s posts this is not an easy task and the team deserve some praise!

Speak soon,

Sarah